Return & Refund Policy

2. Return Eligibility Conditions

2.1 General Return Conditions

Products may be returned within 30 days of delivery if they meet the following conditions:

• Products are in original, unopened packaging
• Products are unused and in resalable condition
• All protective films and coverings are intact
• Products show no signs of installation attempts
• Original invoice and documentation are provided
• Products have not been cut, modified, or customized

2.2 Quality-Related Returns

We accept returns for quality-related issues within 90 days of delivery, including:

• Manufacturing defects affecting product performance
• Incorrect product specifications or dimensions
• Damage during shipping (must be reported within 48 hours)
• Missing UV protection or coating defects
• Structural integrity issues not caused by mishandling

2.3 Custom and Specialty Products

Custom-manufactured products are subject to different return conditions:

• Custom Colors: Non-returnable unless manufacturing defect exists
• Custom Dimensions: Non-returnable unless incorrect specifications
• Special Textures: (Diamond, Raindrop, Crystal Bright) – Quality defects only
• Anti-fog Coating: Returns accepted for coating defects within 60 days

3. Non-Returnable Items

The following items cannot be returned for refund or exchange:

• Products that have been installed or partially installed
• Products with protective film removed (unless quality defect)
• Products cut to custom lengths (unless our cutting error)
• Products damaged by improper storage or handling
• Products exposed to weather or UV without proper protection
• Products ordered more than 12 months ago
• Products with evidence of attempted modification
• Products damaged due to incorrect installation methods
• Clearance or discontinued products (unless defective)

4. Return Process

4.1 Initiating a Return

To initiate a return, follow these steps:

1. Contact Customer Service: Email [email protected] or call our customer service
2. Provide Information: Order number, product details, reason for return
3. Return Authorization: Wait for Return Merchandise Authorization (RMA) number
4. Package Products: Pack products securely in original packaging
5. Ship Products: Use provided shipping labels and instructions

4.2 Required Information

When requesting a return, please provide:

• Original order number and invoice
• Product codes and quantities
• Detailed reason for return
• Photos of products (if quality-related)
• Preferred resolution (refund, exchange, credit)
• Contact information for follow-up

4.3 Return Shipping

• Quality Issues: We provide prepaid return shipping labels
• Customer Preference: Customer responsible for return shipping costs
• Damaged in Transit: We coordinate with carrier for return shipping
• International Returns: Customer responsible for customs and duties

5. Refund Process

5.1 Refund Methods

Refunds are processed using the original payment method:

• Credit Card: 5-10 business days after processing
• Bank Transfer: 3-7 business days after processing
• PayPal: 3-5 business days after processing
• Check Payment: 2-3 weeks for processing and mailing

5.2 Refund Timeline

• Processing Time: 2-5 business days after we receive returned products
• Quality Inspection: 1-3 business days for product evaluation
• Refund Authorization: 1 business day after inspection approval
• Payment Processing: Varies by payment method (see above)

5.3 Partial Refunds

Partial refunds may apply in the following situations:

• Products returned without original packaging (minus 10% restocking fee)
• Products with minor damage not affecting functionality (assessed individually)
• Bulk orders with partial return requests
• Products returned after 30-day standard return period

6. Exchange Policy

6.1 Product Exchanges

We offer product exchanges under the following conditions:

• Exchange for different thickness within same product line
• Exchange for different color (subject to availability)
• Exchange for correct product if we shipped incorrectly
• Exchange for different length (additional charges may apply)

6.2 Exchange Process

1. Contact customer service to discuss exchange options
2. Receive exchange authorization and instructions
3. Return original products following return procedures
4. We process exchange and ship replacement products
5. Pay any price differences or receive credits

6.3 Exchange Costs

• Our Error: No additional charges for exchanges
• Customer Preference: Customer pays shipping costs both ways
• Product Upgrades: Customer pays price difference plus shipping
• Product Downgrades: We issue credit for price difference

7. Quality Guarantee

7.1 Manufacturing Warranty

All polycarbonate products include our quality guarantee:

• Manufacturing Defects: 12-month guarantee from delivery date
• UV Protection: Performance guarantee per product specifications
• Structural Integrity: Guarantee against material failure
• Dimensional Accuracy: ±2mm tolerance guarantee
• Color Consistency: Batch-to-batch color matching guarantee

7.2 Performance Standards

Our products meet or exceed the following standards:

• ISO 9001 quality management standards
• ASTM testing for impact resistance and clarity
• UV protection performance standards
• Fire safety and building code compliance
• Environmental durability testing

8. Damaged Products

8.1 Shipping Damage

If products arrive damaged due to shipping:

• Immediate Reporting: Report damage within 48 hours of delivery
• Documentation: Photograph packaging and damaged products
• Carrier Claims: We coordinate with shipping carrier
• Replacement: We expedite replacement shipments
• No Cost: No charges to customer for shipping damage

8.2 Concealed Damage

For damage discovered after unpacking:

• Report within 7 days of delivery
• Provide detailed photos and description
• Keep all packaging materials for inspection
• We investigate and provide appropriate resolution

9. International Returns

9.1 International Return Process

For international customers:

• Contact customer service before shipping returns
• Obtain proper customs documentation
• Customer responsible for return shipping costs
• Customer responsible for customs duties and taxes
• Extended processing time for international returns

9.2 International Refunds

• Refunds processed in original currency when possible
• Currency conversion rates may affect refund amounts
• International banking fees may be deducted
• Additional processing time for international payments

10. Customer Responsibilities

10.1 Product Care

To maintain return eligibility:

• Store products in original packaging until installation
• Protect products from weather exposure
• Handle products according to provided guidelines
• Maintain protective films until ready for use
• Store in appropriate temperature conditions

10.2 Return Preparation

When preparing returns:

• Clean products of any dirt or debris
• Repackage in original materials when possible
• Include all documentation and accessories
• Use adequate protection for shipping
• Follow provided return instructions exactly

11. Special Circumstances

11.1 Large Orders

For orders over $10,000:

• Special return arrangements may be negotiated
• Restocking fees may apply (typically 15-25%)
• Return shipping costs calculated by weight and distance
• Extended return periods may be available

11.2 Project Cancellations

If your project is cancelled:

• Contact us immediately to discuss options
• Unprocessed orders may be cancelled without fees
• Processed orders subject to standard return policy
• Custom products may not be cancellable

12. Contact Information

12.1 Returns Department

12.2 Customer Service

12.3 Return Address

13. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

For the most current version of our Return & Refund Policy, please visit our website or contact customer service.

14. Customer Satisfaction Commitment

At ConstructionMart.net, customer satisfaction is our priority. If you have any concerns about our products or services that are not addressed by this policy, please contact our customer service team. We are committed to working with you to find a fair and reasonable solution.

We appreciate your business and thank you for choosing ConstructionMart.net for your polycarbonate sheet and building material needs.