Privacy Policy

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us through various forms on our website, including:

• Quote Request Forms: Company/project name, contact person name, email address, phone number, project details, product specifications, and application requirements
• Contact Forms: Name, email address, phone number, company information, and message content
• Newsletter Subscriptions: Email address and communication preferences
• Technical Consultation Requests: Professional details, project specifications, and technical requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits
• Device information and screen resolution

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage and performance
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising and marketing communications

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Processing and responding to quote requests for polycarbonate products
• Providing technical consultation and product recommendations
• Communicating about projects, specifications, and pricing
• Coordinating delivery and installation services
• Customer support and service inquiries

3.2 Business Operations

• Maintaining customer records and project history
• Improving our products and services
• Website analytics and performance optimization
• Quality assurance and customer satisfaction monitoring
• Legal compliance and business record keeping

3.3 Marketing and Communications

• Sending product updates and technical information
• Industry news and market insights
• Promotional offers and new product announcements
• Educational content about polycarbonate applications
• Event invitations and trade show information

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Trusted third-party vendors who assist in website operation
• Email service providers for communication delivery
• Analytics providers for website performance analysis
• Payment processors for transaction handling
• Installation partners for project completion

4.2 Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To protect the rights, property, or safety of others
• In connection with legal proceedings

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure servers and data storage
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Quote Requests: 7 years for business records and follow-up opportunities
• Customer Projects: 10 years for warranty and support purposes
• Marketing Communications: Until you unsubscribe or request removal
• Website Analytics: 26 months for performance analysis
• Customer Support: 5 years for service quality and legal compliance

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how your data is processed

7.2 Correction and Updates

• Request correction of inaccurate personal information
• Update your contact information and preferences
• Complete incomplete personal information

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your personal information
• Object to processing for marketing purposes

7.4 Communication Preferences

• Unsubscribe from marketing communications
• Opt-out of promotional emails
• Manage cookie preferences

To exercise these rights, please contact us using the information provided in the “Contact Information” section below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. This privacy policy does not apply to third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit through links on our site.

11. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Post the updated policy on our website
• Update the “Last Updated” date
• Notify you by email if you have provided your email address
• Provide prominent notice on our website for material changes

Your continued use of our website after the posting of changes constitutes your acceptance of such changes.

12. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Data Protection Requests

For specific data protection requests (access, deletion, correction), please include:

• Your full name and contact information
• Specific request type and details
• Verification of your identity
• Relevant account or project information

13. Consent and Acknowledgment

By using our website, submitting quote requests, or providing your personal information to us, you acknowledge that you have read, understood, and agree to be bound by this privacy policy. If you do not agree with our privacy practices, please do not use our website or provide your personal information to us.

For questions about specific polycarbonate products, technical specifications, or project consultation, our privacy-compliant customer service team is available to assist you while protecting your personal information.